E-COMMERCE TERMS OF SALE

1. These terms

1. What these terms cover. These are the terms and conditions on which we supply products to consumers through this website, https://www.fotospeed.com/ , whether these are goods or services. Where you are booking any workshop, training course or lecture, our Terms & Conditions Fotospeed Academy also apply – please refer to those terms and ensure you have read them in full and accept them before making any booking.

2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

3. Acceptance of terms. You will be required to read and accept these terms when ordering products from us. If you do not agree to comply with and be bound by these terms, you will not be able to order products through our website. These terms are in the English language only.

4. Changes to these terms. We may alter these terms from time to time, for example, to reflect changes in relevant laws and regulatory requirements. If we do so, details will be highlighted at the top of this page. If the changes are likely to affect your order to your detriment, we will inform you in advance and you may contact us to end the contract before the changes take effect. If you end the contract for this reason, you will receive a refund for any products paid for but not received.

2. Information about us and how to contact us

1. Who we are. We are Jay House Limited t/a Fotospeed, a company registered in England and Wales under company registration number 02300371, with a registered office at Jay House Ltd Fotospeed, Lower Beversbrook IND EST, Redman Road, Calne, SN11 9PL and a trading address at Lower Beaversbrook Ind. Est. Redman Road, Calne. SN11 9PL, UK. Our registered VAT number is 543107082]. We are also a member of the trade association, BIRA (the British Independent Retailers Association).

2. How to contact us. You can contact us by telephoning our customer service team at +44 (0)1249 714 555 or by writing to us at sales@fotospeed.com or Jay House Ltd Fotospeed, Lower Beaversbrook Ind. Est. Redman Road, Calne. SN11 9PL, UK

3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

1. Order process. Our website will guide you through the ordering process. Before submitting your order, you will be given the opportunity to review and amend it. Please ensure that you check your order carefully before submitting it.

2. How we will accept your order. No part of our website constitutes a contractual offer capable of acceptance. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Our email confirmation will include our identity and contact details, confirmation of the products ordered (and/or details of any services), fully itemised pricing and payment terms (including, where appropriate, taxes, and other additional charges and the due date for any deposit), estimated delivery dates and, where applicable, any relevant compatibility of digital content with hardware and software that we are aware of.

3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because the required personnel and/or required materials necessary for the provision of any services are not available, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

4. Your obligations during the contract. You agree to co-operate with us as reasonably necessary in all matters relating to the delivery of our products, including:

1. providing us, our agents, subcontractors, consultants and employees, in a timely manner and at no charge, all information we may require, and access to your premises, data and other facilities where reasonably required by us (for example if we are delivering printer installation services);

2. ensuring that any equipment you enable or require us to use directly or indirectly in the supply of any services is in good working order and suitable for the purposes for which it is used and conforms to all relevant legal standards or requirements; and

3. obtaining and maintaining all necessary licences and consents and complying with all relevant legislation as required to enable us to provide our services (where applicable), in all cases before the date on which any services are to start.

5. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Our products

1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

3. Service descriptions. We make all reasonable efforts to ensure that all general descriptions of any services available from us correspond to the actual services that will be provided to you, however please note that the exact nature of the services may vary depending upon your individual requirements and circumstances. We neither represent nor warrant that all services will be available at all times and cannot necessarily confirm availability until confirming your order. Our courses and lectures and your place at those events are subject to availability. No priority is given, and places are allocated on a first-come-first-served basis. We will not reserve or guarantee any particular date and/or time for any event unless you book and pay for the event for that time and date.

4. System requirements. Where the use of our products (such as training courses) requires hardware, software, and/or Internet access, your ability to access and use the products may be affected by the performance of these factors. High speed Internet access is recommended. You acknowledge and agree that such system requirements, which may be changed from time to time, are your responsibility.

5. Service delivery. Where your purchase involves the delivery of services, we will make every reasonable effort to complete the services on time (and in accordance with your order) but we cannot be held responsible for any delays if an event outside of our reasonable control occurs. We shall use reasonable endeavours to meet any specified training/lecture dates, but any such dates will not necessarily be guaranteed and may be subject to alteration on notice. Whilst training course and lecture listings are correct at the time of publication, in certain circumstances it may be necessary for us to alter the content, format, venue or timing of a course or lecture. All delegates will be notified of such changes prior to the event (see clauses 8.6 and 10.2 for further details).

5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us via email at sales@fotospeed.com or via telephone at 01249714555. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see 8- Your rights to end the contract).

6. Our rights to make changes

1. Minor changes to the products. We may change the product:

1. to reflect changes in relevant laws and regulatory requirements; and

2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect the main characteristics of the product or your use of the product.

2. More significant changes to the products and these terms. In addition, we may make more significant changes to the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7. Providing the products

1. Delivery costs. Delivery charges (and, where applicable, any import fees and taxes) are not included in the price of products shown on our website (see here https://www.fotospeed.com/info.asp?SeriesID=3&TextID=8 ). Delivery options and related charges will be presented to you as part of the order process. Import fees and taxes are your responsibility.

2. When we will provide the products. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. During the order process we will let you know when we will provide the products to you. If the products are services, we will begin the services on the date set out in the order or on the date agreed with you during the order process.

3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence or other natural disaster, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic, pandemic, failures of suppliers or sub-contractors to do what they are supposed to, or any other event that is beyond our reasonable control.

4. Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 9am-5pm on weekdays (excluding public holidays). During the continuance of the Covid-19 pandemic, collections must be by prior arrangement only.

5. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to arrange for re-delivery or of where to collect the products from a local depot.

6. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and 10.3 will apply.

7. If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and 10.3 will apply.

8. Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:

1. we have refused to deliver the goods;

2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

3. you told us before we accepted your order that delivery within the delivery deadline was essential.

9. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under 7.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

10. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

11. When you own goods. You own a product which is goods once we have received payment in full.

12. What will happen if you do not give required information to us. We may need certain information (such as information pertaining to site surveys that we will need to carry out for printer installation services) from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and 10.3 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information that we need within a reasonable time of us asking for it.

13. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

1. deal with technical problems or make minor technical changes;

2. update the product to reflect changes in relevant laws and regulatory requirements;

3. make changes to the product as requested by you or notified by us to you (see 6).

8. Your rights to end the contract

1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

1. If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see 11;

2. If you want to end the contract because of something we have done or have told you we are going to do, see 8.2;

3. If you have just changed your mind about the product, see 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. Please note that if you request that any services begin within the legal 14 calendar day cooling-off period, your right to cancel may be limited or lost.

2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

1. we have told you about an upcoming change to the product or these terms which operates to your material disadvantage and which you do not agree to (see 6.2);

2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

3. there is a risk that supply of the products may be significantly delayed because of events outside our control;

4. you have a legal right to end the contract because we have breached the contract in a material way and fail to remedy the breach within a reasonable period of you asking us to do so (including because we have delivered late (see 7.8).

3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online consumers have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

4. When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

1. Any customised products that incurs an additional conversion cost.

2. services, once these have been completed, even if the cancellation period is still running;

3. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

4. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;

5. products that are likely to deteriorate quickly;

6. products that have been personalised or custom-made for you;

7. any products which become mixed inseparably with other items after their delivery.

5. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

1. Have you bought services (for example, printer installation services)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

2. Have you bought goods? If so you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

6. Event cancellation by you. If you cannot attend a workshop, training course or lecture for which you have registered, please contact us at sales@fotospeed.com as soon as possible (and in any event no later than 24 hours before the event). Our Terms & Conditions for Fotospeed Academy set out the applicable cancellation charges in these circumstances – please refer to those separate terms.

9. How to end the contract with us (including if you have changed your mind)

1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

1. Phone or email. Call customer services on +44 (0)1249 714 555 or email us at sales@fotospeed.com . Please provide your name, home address, details of the order and, where available, your phone number and email address.

2. Online. Complete the form on the contact page of our website https://www.fotospeed.com/info.asp?SeriesID=3&TextID=3 .

3. By post. Print off the Model Cancellation Form at the end of these terms and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us atLower Beaversbrook Ind. Est. Redman Road, Calne. SN11 9PL, UK or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on +44 (0)1249 714 555 or email us at sales@fotospeed.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

3. When we will pay the costs of return. We will pay the costs of return:

1. if the products are faulty or misdescribed; or

2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

4. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. We charge £10 per parcel collected or, where the product was sent to you on a pallet, the price of collection will be determined by the market rate of pallet collection at that time, as notified to you.

5. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

6. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

3. Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

7. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

1. If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

10. Our rights to end the contract

1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

1. you do not make any payment to us when it is due and you still do not make payment within ]14 days of us reminding you that payment is due;

2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

4. you do not, within a reasonable time, allow us access to your premises to supply the services; or

5. you do anything else which breaches these terms and we hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that we may take in response to breaches of these terms.

2. Event cancellation/postponement by us. In the event that we have to postpone or cancel any training or lecture you have purchased for any reason whatsoever (including if the required minimum number of people for the event have not booked or the required teacher necessary for the event is not available), we shall notify you as soon as reasonably practicable and shall, if possible, rearrange a suitable date which is agreeable to the attendees. If you are unable to attend the rearranged date (or venue), then our liability will be limited to refunding you any fees paid by you to us up to the point of cancellation. We will not be liable to you for any expenditure or loss incurred by you as a result of the cancellation or postponement.

3. You must compensate us if you break the contract. If we end the contract in the situations set out in 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. If there is a problem with the product

1. How to tell us about problems. We always welcome feedback from our customers and, whilst we always use reasonable efforts to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44 (0)1249 714 555 or write to us at sales@fotospeed.com orLower Beaversbrook Ind. Est. Redman Road, Calne. SN11 9PL, UK

2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +44 (0)1249 714 555 or email us at sales@fotospeed.com for a return label or to arrange collection.

12. Price and payment

1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see 12.3 for what happens if we discover an error in the price of the product you order.

2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

4. Gift vouchers. Where gift vouchers are available on our website, they are valid either for the period specified on the gift voucher or, where no period is specified, indefinitely. Gift vouchers must be used in their entirety in connection with the purchase against which they are being redeemed and they may be redeemed only for products and may not be redeemed partly or wholly for cash. Gift vouchers cannot be used in conjunction with any other offers and vouchers may be subject to further conditions where notified to you at the time of purchase. Gift vouchers are not eligible for exchange or refund.

5. Lecture/training course fees. Prices for our training courses and lectures includes a place for one delegate on the course and event material but does not include travel to or from the sessions or any refreshment or accommodation costs incurred by the delegate.

6. When you must pay and how you must pay. We accept payment with Mastercard, Visa, Visa Debit, Mastercard Debit, PayPal, Google Pay and Apply Pay]. When you must pay depends on what product you are buying:

1. For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

2. For services, you must make full payment upfront at the point of purchase].

7. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

8. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13. Our responsibility for loss or damage suffered by you

1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.

3. When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

4. We are not liable for business losses. We only supply the products for domestic and private use. We make no warranty or representation that any products that we provide or sell to you are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale). We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity. Views expressed by speakers at our lectures and on our courses are their own and we disclaim all liability for advice given or views expressed during an event. Course materials distributed at an event are intended for information only and should not be relied upon.

14. Limitation of liability and Indemnity

1. Disclaimer. Insofar as is permitted by law, we make no representation, warranty, or guarantee that our products, services or information provided to you will meet your requirements or expectations or that any specific results may be obtained from use or them.

2. Exclusions for liability and our total liability to you. Subject to clause 13.2 and to the fullest extent permitted by law:

1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us;

2. to the maximum extent permitted by law, if you bring personal belongings to our events, we do not undertake to keep them safe or provide any storage place for them. Their loss or damage will be at your own risk except where such loss or damage is due to any deliberate or negligent act by us or our staff. We will not be responsible for any loss or damage to your personal belongings caused by any other customer, guest or visitor to our events. We therefore advise you not to bring any valuable belongings to our premises. We shall not be liable for any kind of loss or damage to you or your personal property at any of our training courses or lectures, unless caused by our negligence; and

3. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the greater of £200 and fifty per cent (50%) of the total sums paid by you for products and services under the purchase in relation to which your claim arises.

15. How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy. Please refer to that policy for complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable).

16. Event standards and proprietary rights

1. Special access requests. Please contact us using the contact details in clause 2.2 to advise us of any special access requirements prior to making any booking to one of our training courses or lectures.

2. Your use of our training materials. If we deliver training or lectures to you, you agree to use our materials, deliverables and output in accordance with any instructions and/or guidelines notified to you by us from time to time. Materials distributed by or on our behalf are our proprietary items and may not be reproduced without our permission for any purpose. We are not responsible for your use of any intellectual property rights owned by someone else, which depends upon you or us getting a licence from the owner for you to use those rights.

3. Recordings. You must not make video or audio recordings of (i) the whole, (ii) or substantially the whole or (iii) any material aspect of any of our training course or lectures, or use any recordings or photographs for commercial purposes, unless expressly permitted by us. You acknowledge that our training courses and lectures may be filmed by audio, visual, audio-visual or electronic means or photographed, including photographs of individuals or groups of delegates. You hereby consent to us, (or, if applicable, any third party licensed by us) using, publishing and distributing such footage and photographs, which may contain your images, in all or any media (including social media) whether current or subsequently created, in perpetuity at any worldwide location, for the purposes of advertising, publicity, reporting and otherwise in relation to the exploitation of such recordings and photographs. Please inform the photographer and / or videographer if you do not wish to be included in any individual or group photographs or video footage.

4. Behavioural standards. Where you attend any of our lectures or events, you agree to comply with any health and safety obligations, guidance and rules notified to you. You must not attend any event when under the influence of alcohol or illegal drugs. We expect all delegates at our training and lecture events to act responsibly and respectfully to our staff and we will not tolerate profanity, obscenities or inappropriate, discriminatory, threatening, abusive or otherwise inappropriate conduct, language or behaviour. We reserve the right, without any liability, to refuse you admission or remove any delegate from our training courses and lectures should their behaviour be deemed to be inappropriate by us, harmful to our reputation, if it amounts to a breach of these terms, or if in our reasonable opinion you represent a security risk, nuisance or annoyance to the running of the event, or where in our reasonable opinion such expulsion is otherwise in the interests of others who are in that event. You will not be entitled to any refund for an event started but not completed due to such expulsion.

17. Other important terms

1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

1. Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To Jay House Limited Fotospeed, Lower Beaversbrook Ind. Est. Redman Road, Calne. SN11 9PL, UK, +44 (0)1249 714 555 sales@fotospeed.com.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

© Crown copyright 2013.